Fully CONFIDENTIAL
Worried about alcohol or drug use, or gambling, or family and relationship problems related to these and other addictive behaviours? Call us, we're in 'your corner', and we're all ears.
When family, financial or personal problems are spilling over – whether due to substance misuse, dependency, gambling or other problems impacting on your life - there is another way. We're here to listen, we can help.
Living with anxiety, depression, thoughts of self-harm and other concerns around your mental health? Know that you don't need to feel that way; we can get you started back to good health and happiness.
For those living with others (loved ones, family members, or close friends) or worried about others who may be experiencing difficulties, well, we're ready to listen, why not call us for a chat?
Our 1800 number (supplied to you), operated 24/7 – any hour, any day - is manned by qualified and experienced support workers.
This support is available to all ADA Australia clients: to company employees, contractors, casual staff, trainees, apprentices and others. It is also available free of charge to their families.
Speak to us for more information.
Our commitment is to always have the client’s health and wellbeing – and their needs – as our absolute priority. The interventions, referrals and assistance provided for drug, alcohol, depression, anxiety and mental health disorders are always governed by the caller’s situation and their needs.
Our aim is to be both familiar and trusted – like a “phone a friend” helpline – by those reaching for support.
Friendly Ear support
Friendly ear support
Callers to the service can speak anonymously – they need not identify themselves nor place of work, company or organisation (but many are comfortable to provide a first name).
Anything discussed or disclosed is fully protected by the therapeutic relationship – our operators are ethically, professionally and legally bound to respect confidentiality. Information will NEVER be shared without an individual’s full knowledge and consent. (The instances where an Operator is legally required to report/share information is when a person has threatened harm to themselves, harm to another, or in situations involving danger, abuse or potential risk to a child.)
Our operators are trained to correctly manage the situation and to respond appropriately (and, if concerned for the caller’s immediate welfare, to take quick action to access emergency assistance through 000).
