Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") govern your access to and use of the website, services, and training programs provided by Alcohol and Drug Awareness Australia Pty Ltd (T/A ADA Australia, ABN 86 615 918 557) ("we", "us", or "our").

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services. These Terms are governed by the laws of the State of Victoria, Australia.

Our Services

ADA Australia provides workplace training programs, educational resources, and support services related to alcohol and other drugs, mental health, and workplace wellbeing. Our services include but are not limited to:

• Workplace training and education programs
• Online resources and educational materials
• The Friendly Ear Helpline support service
• Course bookings and programme enrolments
• Consultation and advisory services

Course Bookings and Payment

When you book a training course or programme through our website, the following terms apply:

• Booking confirmation: A booking is confirmed only upon receipt of full payment or an approved purchase order from your organisation
• Pricing: All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated
• Payment methods: We accept payment via the methods displayed at the time of booking. All transactions are processed securely through our payment provider
• Invoicing: Corporate and organisational customers can request an invoice when booking. We will issue the invoice within 2 business days, with payment due within 14 days of the invoice date

Orders and Contract Formation

Prices, courses and products shown on our website are an invitation to treat, not an offer. When you place a booking or order, you are making an offer to purchase. A binding contract is formed only when we accept that offer — for bookings, when we issue a booking confirmation; for goods, when we dispatch them. We may decline an order before that point.

We take care to ensure pricing, availability and descriptions are accurate, but errors can occur. If we identify a pricing or description error, or that a session or product is unavailable or oversubscribed, after you have placed an order, we may cancel the affected order and refund in full any amount you have paid. We will contact you if this happens.

You agree that you may enter into contracts with us electronically, and that your electronic acceptance — such as selecting "Place order" or "Pay" — has the same legal effect as a handwritten signature.

Cancellation and Refund Policy

We understand that circumstances may change. The following cancellation and refund policy applies to all course bookings:

ADA Australia reserves the right to cancel or reschedule a training session due to insufficient enrolments or unforeseen circumstances. In such cases, a full refund or transfer will be offered.

Participant Conduct

Participants are expected to engage respectfully and to follow the reasonable directions of our trainers and facilitators. We may refuse entry to, or remove from a session, any participant who is intoxicated, affected by drugs, behaving in a threatening, abusive, discriminatory or disruptive manner, or otherwise compromising the safety or wellbeing of others. No refund is payable where a participant is removed for these reasons. This does not limit your rights under the Australian Consumer Law.

Recording and Photography

We may record or photograph sessions for training, quality-assurance and promotional purposes. Where a session will be recorded, we will make this known to participants beforehand. Participants must not record any session — by audio, video or screen capture, in whole or in part — without our prior written consent. This protects the privacy of other participants, who may share personal experiences during training.

Events Beyond Our Control

We are not liable for any failure or delay in performing our obligations that is caused by events beyond our reasonable control, including natural disasters, fire, flood, pandemic, government restrictions, industrial action, or failure of utilities or telecommunications. Where such an event affects a booked session, we will work with you to reschedule it or, where that is not reasonably possible, offer a credit or refund for the affected session. Nothing in this clause limits your rights under the Australian Consumer Law.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, training materials, course content, and software, is the property of ADA Australia or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any of our content without prior written consent from ADA Australia. Training materials provided as part of a booked course are for the exclusive use of registered participants and their organisation and may not be redistributed.

Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the website. Prohibited behaviour includes but is not limited to:

• Attempting to gain unauthorised access to the website or its related systems
• Transmitting any harmful, threatening, or offensive material
• Using the website in any manner that could damage, disable, or impair its operation
• Collecting or harvesting any personally identifiable information from the website

Disclaimer and Limitation of Liability

The information provided on this website and through our training programs is for general educational purposes only. While we endeavour to keep the information accurate and up to date, ADA Australia makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information.

Our training programs and resources do not constitute medical, legal, or professional advice. If you require specific advice, you should consult an appropriately qualified professional.

The Friendly Ear Helpline is a peer-support and listening service. It is not a crisis, counselling or emergency service and does not provide medical advice. If you are in immediate danger or crisis, call 000 or Lifeline on 13 11 14.

To the maximum extent permitted by Australian Consumer Law, ADA Australia shall not be liable for any loss or damage arising from the use of this website or reliance on any information provided. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) or any other applicable Australian law that cannot be excluded, restricted, or modified by agreement.

Subject to your rights under the Australian Consumer Law, and to the extent permitted by law, our total liability to you for any claim arising out of or in connection with our services, goods or these Terms is limited, at our option, to re-supplying the relevant services (or paying the cost of having them re-supplied) or, for goods, to replacing the goods (or paying the cost of replacement). To the extent permitted by law, we are not liable for any indirect, special or consequential loss, or for any loss of profits, revenue, goodwill or data.

Privacy

Your use of our website and services is also governed by our Privacy Policy and Cookie Policy, which outline how we collect, use, and protect your personal information and how we use cookies in accordance with the Australian Privacy Principles. By using our services, you consent to the collection and use of information as described in those policies.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by ADA Australia. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that ADA Australia shall not be liable for any damage or loss caused by the use of any such third-party content or services.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to this page. We will update the "Last updated" date at the top of these Terms to reflect the most recent revision. Your continued use of the website and services following any changes constitutes acceptance of the updated Terms. Changes do not apply retroactively to bookings or orders we have already confirmed before the change takes effect.